MARINGO ist SAP Partner
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Web-based Support Desk

MARIProject provides a web-based Support Desk where not only the support team but also your customers can submit support tickets and track their processing status at any time.

Customer-oriented support

Edit support tickets quickly

The Support Desk (User Help Desk) of MARIProject enables online customer support for 1st, 2nd and 3rd level support. The ticket system has proven to be particularly helpful for processing software messages from IT service providers.

Due to the integration of MARIProject in SAP Business One, hotline staff have all the information they need to process requests at their fingertips: Customer master data, projects, products used, etc. In addition, you benefit from these functionalities:

  • Add images and documents
  • Forward tasks to colleagues
  • Document the processing
  • Ensure smooth data exchange with customers
  • Assign priority levels
  • Define service level agreements
  • Track time for each support ticket
  • Bill support tickets

Analyze support tickets

In addition to preconfigured analyses, you can set up individual, graphical dashboards with your SAP Business One version for HANA, such as “Processed tickets per customer” or “Actual hours versus billable hours”. Dashboards allow you to quickly identify weaknesses and potentials.

Learn more about the MARIProject Support Desk in this video:

 

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Contact

MARINGO Computers Inc.
80 Pine Street, Floor 24
New York, NY 10005
USA

Phone: +1 (212) 752.3552
Fax: +1 (212) 974.8867
E-mail: info@maringo-usa.com

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